How To Fix KO393 - Order &1: Internal error &2 during setting of status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: KO - Master data for CO orders

• Message number: 393

• Message text: Order &1: Internal error &2 during setting of status &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message KO393 - Order &1: Internal error &2 during setting of status &3 ?

  The SAP error message KO393 typically indicates an internal error that occurred while trying to set the status of an order. This error can arise in various contexts, particularly in the area of controlling (CO) and production planning (PP). Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the order data or related master data that prevent the system from processing the status change.
  Custom Code Issues: If there are custom enhancements or user exits that manipulate order statuses, they may be causing unexpected behavior.
  System Bugs: There could be a bug in the SAP system that is causing the internal error.
  Authorization Issues: Lack of proper authorizations for the user trying to change the order status may lead to this error.
  Configuration Issues: Incorrect configuration settings in the controlling or production planning modules may lead to this error.
  
  Solutions:
  
  Check Order Data: Review the order data for any inconsistencies or missing information. Ensure that all required fields are filled correctly.
  Review Custom Code: If there are any custom enhancements, review the code to ensure it is functioning as expected and not causing the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying a relevant note may resolve the issue.
  Authorization Check: Ensure that the user has the necessary authorizations to change the order status. You may need to consult with your security team.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that may provide additional context about the internal error.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO02 (Change Production Order) or CO03 (Display Production Order) to troubleshoot the order.
  Debugging: If you have access, you can use the debugger to trace the execution flow when the error occurs, which may help identify the root cause.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the KO393 error in SAP.