How To Fix KO231 - Order type & is being processed by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: KO - Master data for CO orders

• Message number: 231

• Message text: Order type & is being processed by user &

What causes this issue?

DEFINE &USER& = &V2&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX
Order type &V1& is being processed by user &V2& and is therefore locked.

System Response

Only display mode is available.

How to fix this error?

Wait until user &V2& is finished.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KO231 - Order type & is being processed by user & ?

  The SAP error message KO231 indicates that a particular order type is currently being processed by another user. This typically occurs in the context of production orders, maintenance orders, or other types of orders in SAP that are being edited or updated.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user is currently accessing or modifying the order type in question. SAP locks the order to prevent data inconsistencies that could arise from simultaneous updates.
  Long Processing Time: If a user is taking a long time to process the order, it may lead to this error for other users trying to access the same order.
  Session Issues: Sometimes, a user may have an open session that is not properly closed, leading to a lock on the order.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the order and then try again.
  Identify the User: If you have the necessary permissions, you can use transaction codes like SM12 (to view locks) or SM21 (to check system logs) to identify which user is currently processing the order. You can then communicate with that user to understand when they will be done.
  Release Locks: If you determine that the lock is no longer valid (for example, if the user has logged off unexpectedly), you may need to release the lock manually using transaction SM12. However, this should be done with caution and typically requires appropriate authorizations.
  Check for Background Jobs: Sometimes, background jobs may also hold locks on orders. Check if there are any jobs running that might be causing the lock.
  System Performance: If this issue occurs frequently, it may be worth investigating system performance or user training to ensure that users are not holding locks longer than necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CO02 (Change Production Order), CO03 (Display Production Order), and SM12 (Display and Delete Locks).
  User Training: Ensure that users are trained on how to properly close sessions and avoid leaving orders in a locked state.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or recommendations provided by SAP.
  
  If the problem persists or if you are unsure about taking any actions, it is advisable to consult with your SAP Basis team or system administrator for further assistance.