How To Fix KJ480 - Customer enhancement 2: sum of changes to actual data is not zero

SAP Error Message - Details

• Message type: E = Error

• Message class: KJ - Cost Object Controlling for Make-to-Order Production

• Message number: 480

• Message text: Customer enhancement 2: sum of changes to actual data is not zero

What causes this issue?

Changes were made to the actuals in customer enhancement 2. These
changes must add up to zero. However, the changes do not add up to
zero.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the customer enhancement accordingly.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KJ480 - Customer enhancement 2: sum of changes to actual data is not zero ?

  The SAP error message KJ480, which states "Customer enhancement 2: sum of changes to actual data is not zero," typically occurs in the context of controlling (CO) or financial accounting (FI) modules when there is an inconsistency in the data being processed. This error indicates that the total changes made to actual data (such as costs or revenues) do not balance out to zero, which is a requirement for certain transactions in SAP.
  Cause:
  
  Data Inconsistency: The most common cause is that the changes made to actual data (like cost allocations, adjustments, or postings) do not sum to zero. This can happen if there are missing or incorrect entries.
  Manual Adjustments: If manual adjustments were made to the data without corresponding entries to balance them, this error can occur.
  Custom Enhancements: The error message specifically mentions "Customer enhancement," which suggests that there may be custom code or enhancements in place that are not functioning correctly or are not accounting for all necessary adjustments.
  Posting Errors: Errors during posting processes, such as incorrect account assignments or missing entries, can lead to this issue.
  
  Solution:
  
  Review Changes: Check the changes made to the actual data. Ensure that all entries are correctly posted and that the total changes sum to zero.
  Check Custom Code: If there are custom enhancements or user exits involved, review the code to ensure that it correctly handles the data and maintains the necessary balance.
  Reconcile Data: Perform a reconciliation of the affected accounts or cost centers to identify any discrepancies. This may involve running reports to compare expected versus actual values.
  Adjust Entries: If discrepancies are found, make the necessary adjustments to ensure that the sum of changes equals zero. This may involve creating additional entries to balance out the totals.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Seek Help from SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance, especially if it involves custom enhancements.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in analyzing the data, such as KSB1 (Cost Centers: Actual Line Items) or KOB1 (Order: Actual Line Items).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or fixes.
  Testing Environment: If possible, replicate the issue in a testing environment to analyze the root cause without affecting production data.
  User Training: Ensure that users involved in data entry and adjustments are trained on the importance of maintaining data integrity and the implications of their entries.
  
  By following these steps, you should be able to identify the cause of the KJ480 error and implement a solution to resolve it.