How To Fix KH723 - Authorization fields: Customer could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: KH - CO-PA Reporting

• Message number: 723

• Message text: Authorization fields: Customer could not be read

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message KH723 - Authorization fields: Customer could not be read ?

  The SAP error message KH723, which states "Authorization fields: Customer could not be read," typically occurs when a user attempts to access customer-related data but lacks the necessary authorizations or when the system cannot retrieve the customer information due to configuration or data issues.
  Causes:
  
  
  Missing Authorizations: The user does not have the required authorizations to access the customer data. This can happen if the user role is not properly configured in the authorization profiles.
  
  
  Customer Data Issues: The customer master data may not exist, or there may be issues with the data itself (e.g., the customer is marked as inactive).
  
  
  Configuration Issues: There may be configuration problems in the SAP system that prevent the retrieval of customer data.
  
  
  Transport Issues: If the customer data was recently transported from another system, there may be inconsistencies or missing data.
  
  
  Solutions:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check for missing authorizations.
  Review the user's roles and profiles in transaction PFCG to ensure they have the necessary authorizations for customer data access.
  
  
  
  Verify Customer Master Data:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to check if the customer exists and is active.
  Ensure that the customer is not marked as inactive or deleted.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to customer master data in the relevant modules (e.g., SD, FI).
  Ensure that the necessary settings for customer data retrieval are correctly configured.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any transport issues or system inconsistencies that may be affecting data retrieval.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address known issues related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  XD03: Display Customer (General Data)
  FD03: Display Customer (Company Code Data)
  
  
  
  Authorization Objects: The relevant authorization objects for customer data access typically include F_BKPF_BES (Accounting Document) and F_KNA1_AKT (Customer Master Data).
  
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  
  
  By following these steps, you should be able to identify the cause of the KH723 error and implement the appropriate solution.