How To Fix KH722 - Authorization fields: Customer is not active -> activate

SAP Error Message - Details

• Message type: E = Error

• Message class: KH - CO-PA Reporting

• Message number: 722

• Message text: Authorization fields: Customer is not active -> activate

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message KH722 - Authorization fields: Customer is not active -> activate ?

  The SAP error message KH722 indicates that a customer is not active in the system, which prevents certain operations from being performed. This error typically arises in the context of controlling (CO) or sales and distribution (SD) modules when trying to access or process data related to a customer that has not been activated.
  Cause:
  The primary cause of the KH722 error is that the customer master record is not active. This can happen for several reasons:
  
  The customer has been marked as inactive in the system.
  The customer master data has not been fully maintained or is incomplete.
  The customer may have been deleted or flagged for deletion.
  There may be issues with the customer’s status in the relevant organizational units.
  
  Solution:
  To resolve the KH722 error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data transaction (e.g., XD03 for general data, VD03 for sales area data).
  Enter the customer number and check if the customer is marked as active.
  
  
  
  Activate the Customer:
  
  If the customer is inactive, you can activate it by using transaction XD02 (change customer) or VD02 (change customer in sales area).
  Ensure that all required fields are filled out and that the customer is not flagged for deletion.
  
  
  
  Review Organizational Data:
  
  Ensure that the customer is assigned to the correct company code and sales area.
  Check if the customer is active in all relevant organizational units.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to change the customer status, contact your SAP administrator or the person responsible for maintaining customer data.
  
  
  
  Check for Related Configuration:
  
  Sometimes, the issue may be related to configuration settings in the system. Ensure that the customer account group settings allow for the activation of customers.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  Authorization Issues:
  
  Ensure that you have the necessary authorizations to view and modify customer master data.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for more details on customer master data management and the implications of customer status.
  
  
  
  By following these steps, you should be able to resolve the KH722 error and activate the customer in the SAP system.