How To Fix KH721 - Authorization fields: Customer is not active -> activate

SAP Error Message - Details

• Message type: E = Error

• Message class: KH - CO-PA Reporting

• Message number: 721

• Message text: Authorization fields: Customer is not active -> activate

What causes this issue?

The structure AUTHC is not active in your system.

System Response

You cannot create the authorization object.

How to fix this error?

Ask your ABAP/4 Dictionary administrator to activate the structure
AUTHC.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KH721 - Authorization fields: Customer is not active -> activate ?

  The SAP error message KH721 indicates that a customer is not active in the system, which is preventing certain operations from being performed. This error typically arises in the context of sales and distribution (SD) or controlling (CO) modules, where customer data is essential for processing transactions.
  Cause:
  The error occurs when:
  
  The customer master record is set to inactive or has been flagged as not active.
  The customer may have been marked for deletion or is in a status that does not allow transactions to be processed.
  There may be issues with the customer’s status in the relevant organizational units (e.g., sales area).
  
  Solution:
  To resolve the KH721 error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master record using transaction code XD03 (for general data) or VD03 (for sales area data).
  Enter the customer number and check the status. Look for any flags indicating that the customer is inactive.
  
  
  
  Activate Customer:
  
  If the customer is inactive, you can activate it by using transaction code XD02 (for general data) or VD02 (for sales area data).
  Make the necessary changes to the customer record to set it to active. Ensure that all required fields are filled out correctly.
  
  
  
  Check Deletion Flags:
  
  Ensure that the customer is not marked for deletion. If it is, you will need to remove the deletion flag.
  
  
  
  Review Organizational Data:
  
  Ensure that the customer is assigned to the correct sales area and that all relevant organizational data is active.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to make these changes, contact your SAP administrator or the person responsible for maintaining customer data in your organization.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  Authorization Issues:
  
  Ensure that you have the necessary authorizations to view and change customer data. If you encounter authorization issues, consult your SAP security team.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for more details on customer master data management and the implications of customer status.
  
  
  
  By following these steps, you should be able to resolve the KH721 error and activate the customer record in SAP.