How To Fix KH721 - Authorization fields: Customer is not active -> activate

KH721 - Overview

• Message type: E = Error

• Message class: KH - CO-PA Reporting

• Message number: 721

• Message text: Authorization fields: Customer is not active -> activate

What causes this issue?

The structure AUTHC is not active in your system.

System Response

You cannot create the authorization object.

How to fix this error?

Ask your ABAP/4 Dictionary administrator to activate the structure
AUTHC.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KH721 - Authorization fields: Customer is not active -> activate ?

  The SAP error message KH721 indicates that a customer is not active in the system, which is preventing certain operations from being performed. This error typically arises in the context of sales and distribution (SD) or controlling (CO) modules, where customer data is essential for processing transactions.
  
  Cause:
  The error occurs when:
  
  The customer master record is set to inactive or has been flagged as not active.
  The customer may have been marked for deletion or is in a status that does not allow transactions to be processed.
  There may be issues with the customer’s status in the relevant organizational units (e.g., sales area).
  
  
  Solution:
  To resolve the KH721 error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master record using transaction code XD03 (for general data) or VD03 (for sales area data).
  Enter the customer number and check the status. Look for any flags indicating that the customer is inactive.
  
  
  
  Activate Customer:
  
  If the customer is inactive,