How To Fix JIT00390 - Time zone missing

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 390

• Message text: Time zone missing

What causes this issue?

The system has tried to convert the time. To do this, it needs a time
zone. However, the time zone has not been defined by the JIT customer.

System Response

The system has terminated the process.

How to fix this error?

In <DS:TRAN.JITV>Maintain Control Data,</> you can define the time
zones for the JIT customer.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00390 - Time zone missing ?

  The SAP error message JIT00390, which indicates that a "Time zone is missing," typically arises when the system is unable to determine the time zone for a user or a specific configuration. This can occur in various contexts, such as when dealing with date and time fields, scheduling, or when processing data that requires time zone information.
  Cause:
  
  User Profile Settings: The user profile may not have a time zone defined.
  System Configuration: The system may not have the necessary time zone settings configured in the global settings.
  Missing Time Zone Data: The relevant time zone data may not be loaded or may be incomplete in the system.
  Custom Development: If there are custom programs or enhancements, they may not handle time zone information correctly.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user profile settings (transaction code SU01).
  Ensure that the time zone is set correctly for the user. You can find this under the "Defaults" tab.
  
  
  
  System Configuration:
  
  Check the global settings for time zones (transaction code SPRO).
  Navigate to the relevant configuration area and ensure that the time zones are defined correctly.
  
  
  
  Time Zone Data:
  
  Ensure that the time zone data is up to date. You may need to check if there are any patches or updates available for your SAP system that include time zone data.
  
  
  
  Custom Code Review:
  
  If the error is occurring in a custom program, review the code to ensure that it correctly handles time zone information. Make sure that any date and time calculations take the time zone into account.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be known issues or patches that can resolve the problem.
  
  
  
  Testing:
  
  After making changes, test the functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on user profile settings and time zone configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the JIT00390 error in your SAP system.