How To Fix IX306 - Customer &1 is locked

IX306 - Overview

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 306

• Message text: Customer &1 is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX306 - Customer &1 is locked ?

  The SAP error message IX306 "Customer &1 is locked" typically indicates that the customer account you are trying to access or modify is currently locked in the system. This can happen for various reasons, such as administrative actions, data integrity issues, or user permissions.
  Causes:
  
  Manual Locking: An administrator may have manually locked the customer account for maintenance or security reasons.
  Data Integrity Issues: The customer account may be locked due to inconsistencies or issues in the data that need to be resolved.
  User Permissions: The user attempting to access the account may not have the necessary permissions to unlock or modify the customer account.
  Pending Transactions: There may be pending transactions or processes that require the customer account to be locked until they are completed.
  
  Solutions:
  
  Check Lock Status: Use transaction code XD03 (Display Customer) or FD03 (Display Customer Financial) to check the lock status of the customer account.
  Unlock the Customer: If you have the necessary