How To Fix IX072 - Different customer in document and contract &

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 072

• Message text: Different customer in document and contract &

What causes this issue?

The customer number in the service notification or order is not the
same as the customer number of the assigned contract.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX072 - Different customer in document and contract & ?

  The SAP error message IX072, which states "Different customer in document and contract," typically occurs in the context of contract management and invoicing within the SAP system. This error indicates that there is a mismatch between the customer information in the document (such as an invoice or sales order) and the customer information in the associated contract.
  Cause:
  
  Customer Mismatch: The customer specified in the document does not match the customer specified in the contract. This can happen if the document was created for a different customer than the one associated with the contract.
  Incorrect Contract Reference: The document may be referencing the wrong contract, or the contract may have been updated to reflect a different customer.
  Data Entry Errors: Manual entry errors during the creation of the document or contract can lead to discrepancies.
  Changes in Customer Master Data: If customer details were changed after the contract was created, it could lead to inconsistencies.
  
  Solution:
  
  Verify Customer Information: Check the customer details in both the document and the contract. Ensure that they match.
  Correct the Document: If the document is referencing the wrong customer, you may need to create a new document with the correct customer information or modify the existing document if possible.
  Update the Contract: If the contract needs to be updated to reflect the correct customer, make the necessary changes in the contract.
  Check for Data Entry Errors: Review the data entry process to ensure that the correct customer information is being used consistently.
  Consult with SAP Support: If the issue persists, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to manage sales documents.
  Contract Management: Understand the contract management process in SAP, including how contracts are created, modified, and linked to sales documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users involved in document and contract creation are trained on the importance of maintaining consistent customer data.
  
  By addressing the mismatch and ensuring that the customer information is consistent across documents and contracts, you should be able to resolve the IX072 error.