How To Fix IX063 - Customer & has an order block

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 063

• Message text: Customer & has an order block

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX063 - Customer & has an order block ?

  The SAP error message IX063 "Customer & has an order block" typically indicates that there is a restriction or block on the customer account that prevents the creation or processing of orders. This can occur for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Credit Block: The customer may have exceeded their credit limit, leading to a credit block on their account.
  Payment Block: There may be a payment block due to outstanding invoices or other financial issues.
  Sales Area Block: The customer may be blocked in a specific sales area, preventing order processing in that area.
  Master Data Issues: There could be issues with the customer master data, such as missing or incorrect information.
  Legal or Compliance Issues: The customer may be blocked due to legal or compliance reasons, such as sanctions or creditworthiness concerns.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Verify if there are any blocks in the "Sales Area Data" or "Company Code Data" sections.
  
  
  
  Review Credit Management Settings:
  
  Check the credit limit and current credit exposure for the customer (transaction code FD32 for credit management).
  If the credit limit is exceeded, consider adjusting the limit or reviewing the customer's payment history.
  
  
  
  Remove Payment Blocks:
  
  If there are outstanding invoices causing a payment block, resolve those issues (e.g., process payments or negotiate terms).
  
  
  
  Consult with Finance or Sales Teams:
  
  If the block is due to financial or compliance issues, consult with the finance or compliance teams to understand the reason and how to resolve it.
  
  
  
  Transaction Codes:
  
  Use transaction codes like FD32 (Display Credit Management) and XD03 (Display Customer) to gather more information about the customer status.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Documentation: Review SAP documentation related to customer master data and credit management for more detailed procedures.
  User Roles: Ensure that the user attempting to process the order has the necessary permissions to view and modify customer data.
  Transaction Logs: Check transaction logs for any recent changes made to the customer account that might have triggered the block.
  
  By following these steps, you should be able to identify the cause of the IX063 error and take appropriate action to resolve it.