How To Fix IX062 - Customer & is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 062

• Message text: Customer & is marked for deletion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IX062 - Customer & is marked for deletion ?

  The SAP error message IX062 indicates that a customer is marked for deletion in the system. This typically means that the customer record is flagged in such a way that it cannot be used for transactions, such as sales orders, billing, or other activities.
  Cause:
  
  Customer Marked for Deletion: The customer record has been marked for deletion in the SAP system. This can happen for various reasons, such as the customer no longer being active, business restructuring, or data cleanup efforts.
  Data Maintenance: During data maintenance, a user may have inadvertently marked the customer for deletion.
  Business Process Changes: Changes in business processes or customer relationships may lead to the decision to mark a customer for deletion.
  
  Solution:
  
  
  Unmark the Customer for Deletion:
  
  Navigate to the customer master data transaction (e.g., XD02 for general data or FD02 for company code data).
  Enter the customer number and select the appropriate view (General Data, Company Code Data, etc.).
  Look for the "Deletion Flag" or "Marked for Deletion" checkbox and uncheck it.
  Save the changes.
  
  
  
  Check Authorization: Ensure that you have the necessary authorizations to modify customer master data. If you do not have the required permissions, you may need to contact your SAP administrator.
  
  
  Consult with Business Users: Before unmarking a customer for deletion, it may be prudent to consult with relevant business users or departments to confirm that the customer should indeed be reactivated.
  
  
  Review Related Data: Check if there are any outstanding transactions or issues related to the customer that need to be addressed before reactivating the customer record.
  
  
  Related Information:
  
  
  Transaction Codes: Common transaction codes for managing customer data include:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code)
  FD02: Change Customer (Company Code)
  FD03: Display Customer (Company Code)
  
  
  
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing customer master data.
  
  
  Data Cleanup Procedures: Organizations often have specific procedures for data cleanup and maintenance, which may include marking customers for deletion. Familiarize yourself with these processes to avoid similar issues in the future.
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or technical team for further investigation.