How To Fix IX065 - No contact person has been entered for the specified customer

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 065

• Message text: No contact person has been entered for the specified customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX065 - No contact person has been entered for the specified customer ?

  The SAP error message IX065, which states "No contact person has been entered for the specified customer," typically occurs when you are trying to perform an action related to a customer in the SAP system, but the system cannot find a designated contact person for that customer. This can happen in various modules, such as Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Cause:
  
  Missing Contact Person: The primary cause of this error is that the customer master data does not have a contact person assigned. This can happen if the customer was created without specifying a contact person or if the contact person was deleted or not maintained properly.
  Data Inconsistency: There may be inconsistencies in the customer master data, leading to the absence of a contact person.
  Configuration Issues: In some cases, the system configuration may require a contact person for certain transactions, and if this requirement is not met, the error will occur.
  
  Solution:
  To resolve the IX065 error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Enter the customer number and check the "Contact Person" tab.
  If no contact person is listed, you will need to add one.
  
  
  
  Add a Contact Person:
  
  In the customer master data screen, navigate to the "Contact Person" section.
  Click on "Create" or "Add" to enter a new contact person.
  Fill in the required details such as name, phone number, email, etc.
  Save the changes.
  
  
  
  Verify Data Consistency:
  
  Ensure that all relevant data for the customer is complete and consistent.
  Check for any other missing information that might be required for the transaction you are trying to perform.
  
  
  
  Review Configuration Settings:
  
  If the issue persists, consult with your SAP administrator or functional consultant to review the configuration settings related to customer master data and contact persons.
  Ensure that the system settings align with your business requirements.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  VD01/VD02/VD03 - Sales Area specific customer transactions.
  
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  
  Documentation: Refer to SAP Help documentation for more details on customer master data management and contact person maintenance.
  
  
  By following these steps, you should be able to resolve the IX065 error and successfully proceed with your transaction.