How To Fix IX034 - Custmr & not created f. SalesOrg. & DistribChannel & division &

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 034

• Message text: Custmr & not created f. SalesOrg. & DistribChannel & division &

What causes this issue?

You have entered customer &V1&. This <GL:customer>customer</> has not
been created in the system for sales organization &V2&,
<GL:distribution_channel>distribution channel</> &V3& and
<GL:division>division</> &V4&.

System Response

How to fix this error?

Contact the department that is responsible for maintaining customer
master records in your system.
Procedure for maintaining customer master records
Create a customer master record with the following data:
<GL:sales_organization>Sales organization</> &V2&
Distribution channel &V3&
Division &V4&
STYLE S_DOCUS1

<DS:TRAN.VD01>Proceed</>
ENDIF
STYLE *

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX034 - Custmr & not created f. SalesOrg. & DistribChannel & division & ?

  The SAP error message IX034 indicates that a customer master record has not been created for a specific combination of Sales Organization, Distribution Channel, and Division. This error typically occurs in the context of sales and distribution processes when trying to process sales orders, deliveries, or other transactions that require a customer master record.
  Cause:
  
  Missing Customer Master Record: The primary cause of this error is that the customer master record for the specified Sales Organization, Distribution Channel, and Division does not exist in the system.
  Incorrect Data Entry: There may be a typo or incorrect entry in the Sales Organization, Distribution Channel, or Division fields when trying to create or process a transaction.
  Data Synchronization Issues: If the customer data is supposed to be synchronized from another system or module, there may be issues with that synchronization process.
  
  Solution:
  
  
  Create Customer Master Record:
  
  Navigate to the transaction code XD01 (Create Customer - General Data) or VD01 (Create Customer - Sales Area Data).
  Enter the required details, including the Sales Organization, Distribution Channel, and Division.
  Ensure that all mandatory fields are filled out correctly.
  Save the customer record.
  
  
  
  Check Existing Customer Records:
  
  Use transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area Data) to check if the customer exists for the specified combination.
  If the customer exists but is not set up for the required Sales Organization, Distribution Channel, or Division, you may need to create or update the customer record accordingly.
  
  
  
  Verify Data Entry:
  
  Double-check the entries in the transaction that triggered the error to ensure that the Sales Organization, Distribution Channel, and Division are correct.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unsure about the correct settings or if there are issues with data synchronization, consult with your SAP administrator or support team for assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  VD02: Change Customer (Sales Area Data)
  VD03: Display Customer (Sales Area Data)
  
  
  
  Customer Master Data: Understanding the structure of customer master data in SAP is crucial. It typically consists of General Data, Company Code Data, and Sales Area Data.
  
  
  Sales Organization, Distribution Channel, and Division: These are key organizational elements in SAP that define how sales transactions are processed. Ensure that you have a clear understanding of how these elements interact.
  
  
  By following the above steps, you should be able to resolve the IX034 error and ensure that the necessary customer master data is in place for your sales processes.