How To Fix /IWWRK/CM_WF_GW_MSG024 - Could not retrieve data for work item '&1',the item was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/CM_WF_GW_MSG -

• Message number: 024

• Message text: Could not retrieve data for work item '&1',the item was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/CM_WF_GW_MSG024 - Could not retrieve data for work item '&1',the item was not sent ?

  The SAP error message /IWWRK/CM_WF_GW_MSG024 indicates that the system could not retrieve data for a specific work item, and as a result, the item was not sent. This error typically occurs in the context of SAP Workflow and can be related to various issues. Below are some potential causes, solutions, and related information for this error:
  Causes:
  
  Work Item Deletion: The work item may have been deleted or is no longer available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the work item.
  Workflow Configuration Issues: There may be a misconfiguration in the workflow definition or the workflow instance.
  Data Consistency Issues: There could be inconsistencies in the database or issues with the underlying data that the work item is trying to access.
  System Performance Issues: If the system is under heavy load, it may not be able to retrieve the work item data in a timely manner.
  
  Solutions:
  
  Check Work Item Status: Verify if the work item still exists in the system. You can do this by checking the workflow log or using transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the work item. You can check this using transaction SU53 to analyze authorization failures.
  Workflow Monitoring: Use transaction SWI1 or SWI2 to monitor the workflow and check for any errors or inconsistencies in the workflow instance.
  Check Workflow Configuration: Review the workflow configuration in transaction SWDD (Workflow Builder) to ensure that it is set up correctly.
  Database Consistency Check: Run consistency checks on the database to ensure that there are no issues with the underlying data.
  System Performance: If the system is experiencing performance issues, consider checking system logs and performance metrics to identify bottlenecks.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2: Work Items by Frequency
  SWDD: Workflow Builder
  SWI6: Workflow Log
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Workflow Management for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or Workflow team for further investigation.