How To Fix /IWFND/CM_MGW074 - User not found. Notification cannot be stored.

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_MGW -

• Message number: 074

• Message text: User not found. Notification cannot be stored.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_MGW074 - User not found. Notification cannot be stored. ?

  The SAP error message /IWFND/CM_MGW074 User not found. Notification cannot be stored. typically occurs in the context of the SAP Gateway framework, particularly when dealing with notifications or messages that are being processed in the system. This error indicates that the system is unable to find the user associated with the notification, which prevents it from being stored.
  Causes:
  
  User Not Existing: The user ID specified in the notification does not exist in the SAP system.
  User Deactivation: The user might exist but is deactivated or locked in the system.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the notification.
  Incorrect User Mapping: There may be an issue with how users are mapped in the system, especially if using external authentication methods.
  Technical Issues: There could be underlying technical issues with the SAP Gateway or the backend system.
  
  Solutions:
  
  
  Verify User Existence:
  
  Check if the user ID mentioned in the notification exists in the SAP system. You can do this by using transaction code SU01 to look up the user.
  
  
  
  Check User Status:
  
  Ensure that the user is active and not locked or deactivated. If the user is locked, you can unlock it using SU01.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. You can check the user's roles and authorizations in SU01 or PFCG.
  
  
  
  User Mapping:
  
  If you are using an external authentication method (like SSO), ensure that the user mapping is correctly configured. Check the settings in transaction SPRO under the relevant authentication settings.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that might provide more context. You can use transaction SLG1 to check application logs.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the relevant code to identify where the user lookup is failing. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  
  
  
  Related Information:
  
  SAP Gateway: The SAP Gateway is a technology that allows you to connect devices, environments, and applications to SAP systems. Understanding its architecture can help in troubleshooting issues.
  User Management: Familiarity with user management in SAP, including roles, profiles, and authorizations, is crucial for resolving user-related issues.
  Transaction Codes: Common transaction codes related to user management include:
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  SLG1 - Application Log
  
  
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP Basis team or SAP support for further assistance.