How To Fix /IWFND/CM_DM063 - Device manager has not stored any user information

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 063

• Message text: Device manager has not stored any user information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM063 - Device manager has not stored any user information ?

  The SAP error message /IWFND/CM_DM063 Device manager has not stored any user information typically occurs in the context of SAP Gateway and OData services. This error indicates that the device manager is unable to retrieve user information for the current session or request. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Session Issues: The user session may not be properly established, leading to a lack of user information.
  Authorization Problems: The user may not have the necessary authorizations to access the required data or services.
  Configuration Issues: There may be misconfigurations in the SAP Gateway or the device manager settings.
  User Not Logged In: The user may not be logged in or authenticated properly.
  Cache Issues: There could be caching problems that prevent the device manager from retrieving user information.
  
  Solutions:
  
  
  Check User Session:
  
  Ensure that the user is logged in and that the session is active. You can try logging out and logging back in to refresh the session.
  
  
  
  Verify Authorizations:
  
  Check the user’s roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to access the OData services.
  
  
  
  Review Configuration:
  
  Check the configuration of the SAP Gateway and the device manager. Ensure that all necessary settings are correctly configured.
  
  
  
  Clear Cache:
  
  Clear the cache of the SAP Gateway. You can do this by using transaction code /IWFND/CACHE to clear the cache for OData services.
  
  
  
  Check Logs:
  
  Review the application logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Update SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. Sometimes, applying a patch or update can resolve underlying issues.
  
  
  
  Test with Different User:
  
  If possible, test the functionality with a different user account to determine if the issue is user-specific.
  
  
  
  Related Information:
  
  SAP Gateway: The SAP Gateway is a technology that allows you to connect devices and applications to SAP systems. Understanding its configuration and operation is crucial for troubleshooting related issues.
  OData Services: Familiarize yourself with OData services and how they interact with user sessions and authorizations in SAP.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.