How To Fix /IWFND/CM_DM062 - Not found in the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 062

• Message text: Not found in the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM062 - Not found in the device manager database ?

  The SAP error message /IWFND/CM_DM062 Not found in the device manager database typically occurs in the context of SAP Gateway and OData services. This error indicates that the system is unable to find a specific device or entry in the device manager database that is required for processing the request.
  Cause:
  
  Missing Device Entry: The device ID or entry that the system is trying to access does not exist in the device manager database.
  Incorrect Configuration: There may be a misconfiguration in the device management settings or the OData service.
  Data Synchronization Issues: If the device manager database has not been properly synchronized or updated, it may lead to missing entries.
  Authorization Issues: The user or service account may not have the necessary permissions to access the device manager database.
  
  Solution:
  
  
  Check Device Manager Database:
  
  Verify that the device ID you are trying to access exists in the device manager database. You can do this by checking the relevant tables or using transaction codes related to device management.
  
  
  
  Update or Create Device Entry:
  
  If the device entry is missing, you may need to create it or update the existing entries. This can typically be done through the SAP GUI or relevant transaction codes.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the OData service and ensure that they are correctly set up to point to the right device manager database.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access the device manager database. You may need to adjust roles or permissions accordingly.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Restart Services:
  
  In some cases, restarting the relevant SAP Gateway services or the entire SAP system may resolve temporary issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /IWFND/MAINT_SERVICE for managing OData services and /IWFND/DM for device management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.