How To Fix IW868 - Enter a serial number

IW868 - Overview

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 868

• Message text: Enter a serial number

What causes this issue?

You have not entered a <DS:GLOS.serial_number>serial number</>. You
must enter a serial number so that the service product can be used.

System Response

INCLUDE KEINE-VERARBEITUNG OBJECT DOKU ID TX LANGUAGE EN

How to fix this error?

Enter a serial number.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW868 - Enter a serial number ?

  The SAP error message IW868 ("Enter a serial number") typically occurs in the context of maintenance orders or notifications when the system requires a serial number to be entered for a piece of equipment or a material that is being processed. This error is common in scenarios where serial number management is enabled, and the system expects a serial number to be associated with the item being worked on.
  
  Cause:
  
  Serial Number Requirement: The equipment or material you are trying to process is configured to require a serial number, but none has been entered.
  Configuration Settings: The material or equipment master data may have been set up to require serial numbers, and the system is enforcing this requirement.
  Transaction Context: The transaction you are performing (e.g., creating a maintenance order, recording a service notification) may specifically require a serial number for tracking purposes.
  
  
  Solution:
  
  Enter a Serial Number: When prompted with the error message, you should