How To Fix IW864 - Creation of refurbishment order from maintenance plan not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 864

• Message text: Creation of refurbishment order from maintenance plan not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IW864 - Creation of refurbishment order from maintenance plan not supported ?

  The SAP error message IW864, which states "Creation of refurbishment order from maintenance plan not supported," typically occurs when there is an attempt to create a refurbishment order through a maintenance plan, but the system does not support this action due to certain configuration or setup issues.
  Causes:
  
  
  Configuration Settings: The system may not be configured to allow the creation of refurbishment orders from maintenance plans. This could be due to missing or incorrect settings in the configuration of the maintenance plan or the refurbishment order type.
  
  
  Order Type Restrictions: The order type used for refurbishment may not be set up to be created from a maintenance plan. Each order type in SAP can have specific settings that determine how and when it can be created.
  
  
  Maintenance Plan Type: The type of maintenance plan being used may not support the creation of refurbishment orders. Some maintenance plans are designed for preventive maintenance and may not include refurbishment processes.
  
  
  Missing Authorizations: The user may not have the necessary authorizations to create refurbishment orders from maintenance plans.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for both the maintenance plan and the refurbishment order type. Ensure that the refurbishment order type is correctly configured to allow creation from maintenance plans.
  
  
  Review Order Type Settings: Go to the configuration for order types (transaction code OIOA) and check if the refurbishment order type is set up to be created from maintenance plans. Adjust the settings if necessary.
  
  
  Change Maintenance Plan Type: If the current maintenance plan type does not support refurbishment orders, consider changing it to a type that does or creating a new maintenance plan specifically for refurbishment.
  
  
  User Authorizations: Ensure that the user attempting to create the refurbishment order has the necessary authorizations. This can be checked with the security team or through transaction SU53 to analyze authorization issues.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the configuration of maintenance plans and refurbishment orders. This can provide insights into any additional settings that may be required.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this issue. Sometimes, there are known issues or patches that can resolve specific error messages.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IP01 (Create Maintenance Plan) for managing maintenance and refurbishment orders.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on maintenance planning and order management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the IW864 error and implement the necessary solutions to resolve it.