How To Fix IW862 - Creation of a refurbishment order from the notification is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 862

• Message text: Creation of a refurbishment order from the notification is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IW862 - Creation of a refurbishment order from the notification is not supported ?

  The SAP error message IW862, which states "Creation of a refurbishment order from the notification is not supported," typically occurs when you attempt to create a refurbishment order directly from a maintenance notification, but the system does not allow this action due to certain configuration or process-related reasons.
  Causes:
  
  Configuration Settings: The system may not be configured to allow the creation of refurbishment orders from notifications. This could be due to settings in the configuration of the maintenance module.
  Order Type Restrictions: The order type associated with the refurbishment process may not be set up to allow creation from notifications.
  Notification Type: The type of notification you are using may not be compatible with creating a refurbishment order.
  Missing Authorizations: The user may not have the necessary authorizations to create refurbishment orders from notifications.
  System Version or Patch Level: There may be limitations or bugs in the specific version of SAP you are using.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP system for maintenance orders and refurbishment orders. Ensure that the relevant settings allow for the creation of refurbishment orders from notifications.
  
  Transaction Code: SPRO (Customizing)
  Path: Plant Maintenance > Maintenance Orders > Order Types > Define Order Types
  
  
  Review Notification Type: Ensure that the notification type you are using is compatible with refurbishment orders. You may need to adjust the notification type settings.
  User Authorizations: Verify that the user has the necessary authorizations to create refurbishment orders. This can be checked in the user roles and profiles.
  Use Alternative Methods: If the direct creation of a refurbishment order from a notification is not supported, consider creating the refurbishment order manually and referencing the notification in the order.
  Consult Documentation: Check SAP documentation or notes related to your specific version for any known issues or additional configuration steps that may be required.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect it may be a bug or limitation in your version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW31 (Create Order) for managing notifications and orders.
  SAP Notes: Search for SAP Notes related to IW862 for any specific patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.