IW361 - System: CUA status could not be determined ( & & )

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 361

• Message text: System: CUA status could not be determined ( & & )

What causes this issue?

A screen sequence control entry is missing from the screen sequence
control table.

System Response

The system cannot determine the correct CUA status and title.

How to fix this error?

INCLUDE 'SYSTEMVERWALTER' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW361 - System: CUA status could not be determined ( & & ) ?

  The SAP error message IW361, which states "System: CUA status could not be determined ( && )", typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Plant Maintenance (PM) modules when there is an issue with the Central User Administration (CUA) configuration or the user master data.
  Cause:
  
  CUA Configuration Issues: The CUA might not be properly configured, or there may be inconsistencies in the CUA settings.
  User Master Data: The user master data might be incomplete or not synchronized across the systems involved.
  Authorization Issues: The user may not have the necessary authorizations to access the CUA or the related transactions.
  System Connectivity: There may be connectivity issues between the systems involved in the CUA setup.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system errors.
  
  Solution:
  
  
  Check CUA Configuration:
  
  Verify the CUA settings in transaction SCUA to ensure that the configuration is correct.
  Ensure that the logical system names are correctly defined and that the CUA is properly set up to manage users across the systems.
  
  
  
  User Master Data:
  
  Check the user master data in transaction SU01 to ensure that the user exists and is correctly configured in all relevant systems.
  Ensure that the user has been properly replicated across the systems involved in the CUA.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the CUA and perform the required actions.
  Use transaction SU53 to analyze authorization issues if the user is facing access problems.
  
  
  
  System Connectivity:
  
  Check the RFC connections between the systems involved in the CUA setup using transaction SM59.
  Ensure that the connections are active and functioning correctly.
  
  
  
  Technical Checks:
  
  Review system logs (transaction SM21) and short dumps (transaction ST22) for any related errors that might provide more context on the issue.
  If necessary, perform a consistency check on the user master data using transaction SU10 or other relevant tools.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCUA: Central User Administration
  SU01: User Maintenance
  SM59: RFC Destinations
  SU53: Authorization Check
  SM21: System Log
  ST22: Dump Analysis
  
  
  
  Documentation: Refer to SAP Help documentation for CUA and user management for more detailed guidance on configuration and troubleshooting.
  
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.