How To Fix IW021 - Transaction IW3L not available for historic maintenance/service orders

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 021

• Message text: Transaction IW3L not available for historic maintenance/service orders

What causes this issue?

You want to display the component overview for a historic maintenance-
or service order.
Transaction IW3L is not available for historic maintenance- or service
orders.

System Response

The system calls up transaction IW63 (display historic order).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW021 - Transaction IW3L not available for historic maintenance/service orders ?

  The SAP error message IW021 indicates that the transaction IW3L is not available for historic maintenance or service orders. This typically occurs when you attempt to access or process a maintenance or service order that is considered "historic," meaning it has been completed and is no longer active in the system.
  Cause:
  
  Order Status: The order you are trying to access may have a status that does not allow for further processing. For example, if the order is technically completed or closed, the system may restrict access to certain transactions.
  Configuration Settings: The system may be configured to restrict access to historic orders for certain transactions, including IW3L.
  Authorization Issues: The user may not have the necessary authorizations to access historic orders or the specific transaction.
  
  Solution:
  
  Check Order Status: Verify the status of the order you are trying to access. If it is completed or closed, you may need to use a different transaction or approach to view or analyze the order.
  Use Alternative Transactions: If you need to view historic data, consider using other transactions that are designed for reporting or analysis, such as IW33 (Display Order) or IW38 (Change Order).
  Review Configuration: If you have access to system configuration, check the settings related to order processing and historic data. You may need to consult with your SAP Basis or configuration team to adjust these settings if necessary.
  Authorization Check: Ensure that your user profile has the necessary authorizations to access historic orders. You may need to contact your SAP security team to review and adjust your authorizations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with other relevant transaction codes for maintenance and service orders, such as IW31 (Create Order), IW32 (Change Order), IW33 (Display Order), IW38 (Change Order), and IW39 (Display Order List).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling historic orders.
  Documentation: Review SAP documentation or user manuals related to maintenance and service order processing for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.