How To Fix ITS_P012 - Invalid browser version (&1 &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS_P - Web Gui Plug-In

• Message number: 012

• Message text: Invalid browser version (&1 &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS_P012 - Invalid browser version (&1 &2) ?

  The SAP error message ITS_P012 Invalid browser version (&1 &2) typically occurs when the Internet Transaction Server (ITS) detects that the web browser being used is not supported or is incompatible with the version of the ITS or the SAP application being accessed. The placeholders &1 and &2 usually represent the browser name and version, respectively.
  Cause:
  
  Unsupported Browser: The browser being used may not be supported by the version of SAP ITS you are using.
  Outdated Browser: The browser version may be outdated and does not meet the minimum requirements for the SAP application.
  Configuration Issues: There may be configuration settings in the ITS that restrict access based on browser versions.
  Compatibility Mode: If the browser is running in compatibility mode, it may not be recognized correctly by the ITS.
  
  Solution:
  
  Update Browser: Ensure that you are using a supported and up-to-date version of a web browser. Check the SAP documentation for the list of supported browsers and their versions.
  Change Browser: If the current browser is not supported, try accessing the SAP application using a different browser that is known to be compatible.
  Check ITS Configuration: Review the configuration settings of the ITS to ensure that it allows access from the browser you are using. This may involve checking the ITS configuration files or settings in the SAP system.
  Clear Cache: Sometimes, clearing the browser cache and cookies can resolve issues related to browser detection.
  Disable Compatibility Mode: If you are using Internet Explorer, ensure that compatibility mode is turned off, as it can cause issues with modern web applications.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ITS and browser compatibility for any specific patches or updates that may address this issue.
  Documentation: Refer to the official SAP documentation for the version of ITS you are using to find detailed information about supported browsers and their configurations.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and the solutions they implemented.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.