How To Fix ITS_P013 - This browser is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS_P - Web Gui Plug-In

• Message number: 013

• Message text: This browser is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS_P013 - This browser is not supported ?

  The SAP error message ITS_P013: This browser is not supported typically occurs when you are trying to access an SAP Internet Transaction Server (ITS) application using a web browser that is not compatible with the version of ITS you are using. This can happen due to various reasons, including outdated browser versions, unsupported browser types, or specific browser settings.
  Causes:
  
  Unsupported Browser: The browser you are using may not be supported by the version of SAP ITS you are accessing.
  Outdated Browser Version: Even if the browser is generally supported, using an outdated version may lead to compatibility issues.
  Browser Settings: Certain settings or extensions in the browser may interfere with the proper functioning of the ITS application.
  Mobile Browsers: Some mobile browsers may not be fully compatible with SAP ITS applications.
  
  Solutions:
  
  
  Use a Supported Browser: Check the SAP documentation or the release notes for your version of ITS to find a list of supported browsers. Commonly supported browsers include:
  
  Google Chrome
  Mozilla Firefox
  Microsoft Edge
  Safari (for Mac users)
  
  
  
  Update Your Browser: Ensure that you are using the latest version of the supported browser. Update your browser to the latest version available.
  
  
  Clear Browser Cache: Sometimes, clearing the browser cache can resolve issues related to loading web applications. Clear your cache and cookies and try accessing the application again.
  
  
  Disable Browser Extensions: Some browser extensions may interfere with the functionality of web applications. Try disabling extensions or using the browser in incognito/private mode.
  
  
  Check Browser Settings: Ensure that JavaScript is enabled and that there are no restrictive security settings that could block the application.
  
  
  Try a Different Browser: If the issue persists, try accessing the application using a different supported browser.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ITS and browser compatibility for any specific patches or updates that may address the issue.
  SAP Community: The SAP Community forums can be a valuable resource for troubleshooting and finding solutions shared by other users who have encountered similar issues.
  Documentation: Refer to the official SAP documentation for your version of ITS for detailed information on browser compatibility and requirements.
  
  If the problem continues after trying these solutions, it may be beneficial to contact your SAP support team for further assistance.