How To Fix ITS_P010 - Service is not installed

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS_P - Web Gui Plug-In

• Message number: 010

• Message text: Service is not installed

What causes this issue?

The user has selected a URL which refers to the integrated Web GUI
service.
However, this service is not installed.
The Web Gui service is implementd as DLL. This DLL exists in two
variants:
A "real" DLL, which implements the service.
A "dummy" DLL, which does not contain any functions.
The "dummy" DLL is available on all platforms, the "real" DLL is
delivered only for a few platforms;
On these systems, the "dummy" DLL is installed.

System Response

Session terminated.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check which dw_gui.dll, (bzw. dw_gui.so, dw_gui.sl, dw_gui.o) is
installed in the directory SYS/exe/run.
You can recognize the "real" lib with the command what:
(Under Unix)<NP>,,what dw_gui.so | grep ITSP</>
(Under Linux),,<NP>strings dw_gui.so | grep "@(#)ITSP"</>
(Under Windows)<NP>,,findstr "@(#)ITSP" dw_gui.dll |
%windir%\system32\find "ITSP"</>
Returns for the real DLL an output of the following type
<NP>@(#)ITSPLIB (c) SAP AG: Release: [640.0.0.20033702] itsp_ver: 17
UNICODE build</>
while for the "dummy"DLL
<NP>@(#)ITSP-DUMMY-LIB (c) SAP AG: Release: [640.0.0.20033702] itsp_ver:
17 UNICODE build</>
appears.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ITS_P010 - Service is not installed ?

  The SAP error message "ITS_P010 Service is not installed" typically occurs in the context of SAP Internet Transaction Server (ITS) when a specific service that is being requested is not available or has not been properly configured in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Service Not Activated: The service you are trying to access may not be activated in the SAP system.
  Incorrect URL: The URL being used to access the service may be incorrect or malformed.
  Authorization Issues: The user may not have the necessary authorizations to access the service.
  Configuration Issues: There may be configuration issues in the ITS or the backend SAP system.
  Service Deletion: The service might have been deleted or is not part of the current system landscape.
  
  Solutions:
  
  
  Check Service Activation:
  
  Go to the SAP GUI and navigate to transaction SICF (HTTP Service Hierarchy Maintenance).
  Check if the service you are trying to access is listed and activated. If it is not activated, right-click on the service and select "Activate Service".
  
  
  
  Verify URL:
  
  Ensure that the URL you are using to access the service is correct. Check for typos or incorrect parameters.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the service. You can check this in transaction SU01 (User Maintenance) and verify the roles assigned to the user.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the ITS. Ensure that the ITS is properly configured to communicate with the backend SAP system.
  You may also want to check the ITS configuration in transaction SICF to ensure that all necessary services are properly set up.
  
  
  
  Check for Service Deletion:
  
  If the service was recently deleted, you may need to restore it or reconfigure it in the system.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for ITS for detailed information on service management and configuration.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to similar issues faced by other users.
  Transaction Codes:
  
  SICF: For managing HTTP services.
  SU01: For user maintenance and authorization checks.
  SMICM: For monitoring the Internet Communication Manager (ICM) and its settings.
  
  
  
  By following these steps, you should be able to identify the cause of the "ITS_P010 Service is not installed" error and implement the appropriate solution.