How To Fix ITS028 - Number of hits per second for this process, averaged over a minute

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 028

• Message text: Number of hits per second for this process, averaged over a minute

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS028 - Number of hits per second for this process, averaged over a minute ?

  The SAP error message ITS028 typically indicates that the number of hits per second for a particular process has exceeded a predefined threshold. This can occur in environments where there is a high volume of requests being processed, leading to performance issues or potential overload of the system.
  Cause:
  
  High Traffic Volume: The system is experiencing a high number of requests, which can happen during peak usage times or due to a sudden spike in user activity.
  Configuration Limits: The system may have been configured with limits that are too low for the current usage patterns.
  Inefficient Processes: Certain processes may be taking longer to execute, causing a backlog of requests.
  Resource Constraints: Insufficient system resources (CPU, memory, etc.) can lead to slower processing times and increased hit rates.
  
  Solution:
  
  Increase Thresholds: If the high traffic is expected, consider increasing the thresholds for hits per second in the system configuration.
  Optimize Processes: Review and optimize the processes that are being called frequently. This may involve code optimization, database tuning, or improving the efficiency of the underlying logic.
  Load Balancing: Implement load balancing to distribute the traffic more evenly across multiple servers or instances.
  Monitor System Performance: Use monitoring tools to analyze system performance and identify bottlenecks. This can help in understanding the root cause of the high hit rate.
  Scale Resources: If the system is consistently under heavy load, consider scaling up the resources (CPU, memory, etc.) or scaling out by adding more instances to handle the load.
  Caching: Implement caching strategies to reduce the number of hits to the backend systems for frequently accessed data.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific recommendations or patches related to the ITS028 error.
  System Logs: Review system logs for additional context around the error, which may provide insights into what processes are causing the high hit rate.
  Performance Monitoring Tools: Utilize SAP's performance monitoring tools (like ST03N, ST06) to analyze workload and performance metrics.
  User Training: If applicable, provide training to users to help them understand how to use the system more efficiently, potentially reducing unnecessary requests.
  
  By addressing the underlying causes and implementing the suggested solutions, you can mitigate the occurrence of the ITS028 error and improve overall system performance.