How To Fix ISU_UMC_ODATA073 - Cannot start Workflow because the Business Partner Contact is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_UMC_ODATA - Message class for the Multichannel oData services

• Message number: 073

• Message text: Cannot start Workflow because the Business Partner Contact is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_UMC_ODATA073 - Cannot start Workflow because the Business Partner Contact is invalid ?

  The SAP error message ISU_UMC_ODATA073 indicates that there is an issue with the Business Partner (BP) contact information when trying to start a workflow in the SAP system. This error typically arises in the context of SAP IS-U (Industry Solution for Utilities) and OData services.
  Cause:
  The error is usually caused by one of the following issues:
  
  Invalid Business Partner: The Business Partner associated with the workflow may not be correctly set up or may not exist in the system.
  Missing Contact Information: The contact information for the Business Partner may be incomplete or missing. This includes details like email addresses, phone numbers, or other required fields.
  Inactive Business Partner: The Business Partner may be inactive or not assigned to the relevant role required for the workflow.
  Authorization Issues: The user attempting to start the workflow may not have the necessary authorizations to access the Business Partner's contact information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Business Partner:
  
  Check if the Business Partner exists in the system. You can do this by using transaction code BP to search for the Business Partner.
  Ensure that the Business Partner is active and has the necessary roles assigned.
  
  
  
  Check Contact Information:
  
  Navigate to the Business Partner details and verify that all required contact information fields are filled out correctly.
  Ensure that the contact information is valid and up to date.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that it is correctly set up to reference the Business Partner and its contact information.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the Business Partner and its contact details. This may involve checking user roles and authorizations in the system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific workflow you are trying to initiate. There may be additional requirements or configurations needed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the workflow and Business Partner.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner), SWDD (Workflow Builder), and SWI1 (Work Item Selection) for managing workflows.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  OData Services: If you are using OData services, ensure that the service is correctly configured and that the necessary data is being passed to the service.
  
  By following these steps, you should be able to identify and resolve the issue causing the ISU_UMC_ODATA073 error.