How To Fix ISU_UMC_ODATA072 - Request for changing the first and last names to: &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_UMC_ODATA - Message class for the Multichannel oData services

• Message number: 072

• Message text: Request for changing the first and last names to: &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_UMC_ODATA072 - Request for changing the first and last names to: &1 and &2 ?

  The SAP error message ISU_UMC_ODATA072 typically occurs in the context of the SAP IS-U (Utilities) module when there is an issue with the OData service related to changing customer information, specifically the first and last names. This error indicates that the request to change the names has not been processed successfully.
  Cause:
  
  
  Validation Errors: The names provided may not meet the validation criteria set in the system. This could include issues such as:
  
  Invalid characters in the names.
  Names exceeding the maximum length allowed.
  Missing required fields.
  
  
  
  Authorization Issues: The user may not have the necessary permissions to make changes to customer data.
  
  
  Data Consistency: There may be inconsistencies in the data that prevent the update from being processed.
  
  
  Technical Issues: There could be issues with the OData service itself, such as configuration problems or service downtime.
  
  
  Solution:
  
  
  Check Input Values: Ensure that the first and last names being submitted meet the required format and length. Remove any special characters that may not be allowed.
  
  
  Review Authorization: Verify that the user has the necessary permissions to perform the update. This may involve checking user roles and authorizations in the SAP system.
  
  
  Data Validation: Check for any existing data inconsistencies that may be causing the error. This could involve reviewing the customer record for any anomalies.
  
  
  OData Service Check: Ensure that the OData service is properly configured and operational. You may need to check the service status in the SAP Gateway and ensure that it is active.
  
  
  Error Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the request failed.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the IS-U module and OData services for any specific guidance on this error.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  OData Service Documentation: Review the documentation for the specific OData service being used to understand its requirements and limitations.
  User Roles and Authorizations: Familiarize yourself with the roles and authorizations required for making changes to customer data in SAP IS-U.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.