How To Fix ISU_S4H_C4C_UTIL_MSG012 - Sales Organisation is missing. Company code can't be determined.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 012

• Message text: Sales Organisation is missing. Company code can't be determined.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG012 - Sales Organisation is missing. Company code can't be determined. ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG012 indicates that there is a missing sales organization in the context of a transaction or process that requires a company code to be determined. This error typically arises in the SAP IS-U (Utilities) module when integrating with other SAP components like S/4HANA or C4C (Cloud for Customer).
  Cause:
  
  Missing Configuration: The sales organization may not be configured correctly in the system. This could be due to missing entries in the relevant tables or settings.
  Data Inconsistency: There may be inconsistencies in the master data, such as customer master records or sales area data.
  Incorrect Transaction Data: The transaction being processed may not have the necessary sales organization data filled in.
  Integration Issues: If the error occurs during integration with C4C or other systems, it may be due to missing or incorrect mapping of sales organizations.
  
  Solution:
  
  
  Check Sales Organization Configuration:
  
  Go to the configuration settings in SAP and ensure that the sales organization is defined correctly.
  Use transaction code OVX5 to check the sales organization settings and ensure that it is assigned to the relevant company code.
  
  
  
  Verify Master Data:
  
  Check the customer master data using transaction code XD03 (for general data) and VD03 (for sales area data) to ensure that the sales organization is correctly assigned.
  Ensure that the sales area (Sales Organization, Distribution Channel, Division) is correctly set up for the customer.
  
  
  
  Review Transaction Data:
  
  If the error occurs during a specific transaction, review the data being entered to ensure that the sales organization is specified.
  Ensure that the relevant fields are populated correctly in the transaction.
  
  
  
  Integration Settings:
  
  If the error is related to integration with C4C, check the integration settings and mappings to ensure that the sales organization is correctly mapped.
  Review the middleware settings (if applicable) to ensure that data is being transferred correctly between systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5, XD03, VD03, and others that may help in checking configurations and master data.
  SAP Notes: Search for SAP Notes related to ISU and sales organization issues for any patches or updates that may resolve the problem.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the error message ISU_S4H_C4C_UTIL_MSG012.