How To Fix ISU_S4H_C4C_UTIL_MSG010 - Service Organisation is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 010

• Message text: Service Organisation is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG010 - Service Organisation is missing ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG010 indicating that the "Service Organisation is missing" typically arises in the context of SAP IS-U (Utilities) and its integration with other SAP modules or systems, such as SAP S/4HANA or SAP Cloud for Customer (C4C). This error suggests that the system is unable to find a valid service organization for a particular transaction or process.
  Cause:
  
  Missing Configuration: The service organization may not be configured in the system. This could be due to missing entries in the relevant customizing settings.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries for service organizations.
  Integration Issues: If the error occurs during data transfer between systems (e.g., between IS-U and C4C), it could be due to misconfiguration in the integration settings.
  Authorization Issues: The user may not have the necessary authorizations to access the service organization data.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SAP (transaction SPRO) and ensure that the service organization is properly defined.
  Verify that the service organization is assigned to the relevant business processes and organizational units.
  
  
  
  Review Master Data:
  
  Check the master data for the service organization in the IS-U module. Ensure that all required fields are filled out correctly.
  Use transaction codes like ISU_S_ORG or similar to view and maintain service organization data.
  
  
  
  Integration Settings:
  
  If the error occurs during integration with C4C or another system, review the integration settings and mappings. Ensure that the service organization is correctly mapped between systems.
  Check the middleware (if applicable) for any errors or issues in data transfer.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the service organization data. This may involve checking user roles and authorizations in transaction PFCG.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with details of the error, including any relevant transaction codes and the context in which the error occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), ISU_S_ORG (Service Organization), and others that may be relevant to your specific configuration.
  SAP Notes: Search for SAP Notes related to ISU and service organizations for any patches or updates that may address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the missing service organization in your SAP system.