How To Fix ISU_GS_IN_SMS027 - Please enter service resume date and time for sending SMS.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_SMS - Message class for IS-U: India localization for SMS Services

• Message number: 027

• Message text: Please enter service resume date and time for sending SMS.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_GS_IN_SMS027 - Please enter service resume date and time for sending SMS. ?

  The SAP error message ISU_GS_IN_SMS027 indicates that a service resume date and time must be entered when attempting to send an SMS notification related to service resumption in the SAP IS-U (Utilities) module. This error typically occurs in scenarios where a service has been interrupted (e.g., due to non-payment) and is being resumed, and the system requires specific date and time information to process the SMS notification.
  Cause:
  The error is caused by the absence of a specified service resume date and time in the relevant transaction or process. The system requires this information to generate and send the SMS notification correctly.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check the Transaction: Ensure you are in the correct transaction where the service resume is being processed.
  
  
  Enter Service Resume Date and Time:
  
  Look for fields labeled "Service Resume Date" and "Service Resume Time" in the transaction screen.
  Enter the appropriate date and time when the service is scheduled to be resumed.
  
  
  
  Validate Input: Make sure that the date and time entered are valid and in the correct format as required by the system.
  
  
  Save Changes: After entering the required information, save the changes and attempt to send the SMS notification again.
  
  
  Review Configuration: If the issue persists, check the configuration settings related to SMS notifications in the SAP IS-U module. Ensure that all necessary parameters are set correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help files for additional guidance on handling SMS notifications and service resumption processes.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP IS-U Module: This module is specifically designed for utility companies to manage customer accounts, billing, and service management.
  SMS Notifications: SMS notifications are often used in utility services to inform customers about important updates, such as service interruptions and resumptions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U that pertain to service management and notifications.
  
  By following these steps, you should be able to resolve the error and successfully send the SMS notification regarding the service resumption.