How To Fix ISU_GS_IN_SMS025 - No valid mobile number maintained for the Customer &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_SMS - Message class for IS-U: India localization for SMS Services

• Message number: 025

• Message text: No valid mobile number maintained for the Customer &1.

Self-Explanatory Message

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• What is the cause and solution for SAP error message ISU_GS_IN_SMS025 - No valid mobile number maintained for the Customer &1. ?

  The SAP error message ISU_GS_IN_SMS025 indicates that there is no valid mobile number maintained for the customer in the system. This error typically occurs in the context of mobile communications or notifications, where the system attempts to send a message (like an SMS) to a customer but cannot find a valid mobile number associated with that customer.
  Cause:
  
  Missing Mobile Number: The customer record does not have a mobile number entered.
  Incorrect Mobile Number Format: The mobile number may be present but is not in the correct format expected by the system.
  Customer Status: The customer may be inactive or not properly set up in the system, leading to the absence of a valid mobile number.
  Data Synchronization Issues: If the mobile number is maintained in another system or database, there may be synchronization issues preventing it from appearing in SAP.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code BP for Business Partner).
  Verify that the mobile number is correctly entered in the relevant fields.
  Ensure that the mobile number is in the correct format (including country code if necessary).
  
  
  
  Update Mobile Number:
  
  If the mobile number is missing, add it to the customer record.
  If it is incorrectly formatted, correct it according to the required format.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is active and properly set up in the system. If the customer is inactive, you may need to reactivate them.
  
  
  
  Data Synchronization:
  
  If the mobile number is maintained in another system, ensure that data synchronization processes are functioning correctly to update the SAP system.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), ISU (Industry Solution for Utilities), and any specific transaction codes related to mobile communications.
  Documentation: Refer to SAP documentation or help files for more details on maintaining customer master data and handling mobile communications.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the error message ISU_GS_IN_SMS025 and ensure that valid mobile numbers are maintained for your customers.