How To Fix ISU_GS_IN_SMS019 - Selected Portion and MRU is not enabled to send SMS for given inputs.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_SMS - Message class for IS-U: India localization for SMS Services

• Message number: 019

• Message text: Selected Portion and MRU is not enabled to send SMS for given inputs.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_GS_IN_SMS019 - Selected Portion and MRU is not enabled to send SMS for given inputs. ?

  The SAP error message ISU_GS_IN_SMS019 indicates that the selected portion and the Mobile Resource Unit (MRU) are not enabled to send SMS for the given inputs. This error typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when trying to send SMS notifications related to utility services.
  Cause:
  
  MRU Configuration: The Mobile Resource Unit (MRU) may not be properly configured to send SMS messages. This could be due to missing settings or incorrect configurations in the system.
  User Permissions: The user or role attempting to send the SMS may not have the necessary permissions or authorizations to perform this action.
  Service Activation: The SMS service may not be activated or properly set up in the SAP system.
  Input Data Issues: The inputs provided for sending the SMS may not meet the required criteria or may be incomplete.
  
  Solution:
  
  
  Check MRU Configuration:
  
  Navigate to the configuration settings for the Mobile Resource Unit in SAP.
  Ensure that the MRU is enabled for SMS sending. This may involve checking the relevant customizing settings in the IS-U module.
  
  
  
  Verify User Permissions:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to send SMS messages.
  If needed, consult with your SAP security team to adjust the roles.
  
  
  
  Activate SMS Service:
  
  Ensure that the SMS service is activated in the system. This may involve checking the integration with the SMS gateway or service provider.
  Review the configuration settings related to SMS communication in the IS-U module.
  
  
  
  Review Input Data:
  
  Double-check the inputs being provided for sending the SMS. Ensure that all required fields are filled out correctly and that the data is valid.
  Look for any specific requirements or formats that need to be adhered to for the SMS to be sent successfully.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the IS-U module and SMS functionality for any additional troubleshooting steps or configuration guidelines.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.