How To Fix ISU_GS_IN_SMS020 - Bussiness Partner " &1 " does not have active mobile number.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_SMS - Message class for IS-U: India localization for SMS Services

• Message number: 020

• Message text: Bussiness Partner " &1 " does not have active mobile number.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_GS_IN_SMS020 - Bussiness Partner " &1 " does not have active mobile number. ?

  The SAP error message ISU_GS_IN_SMS020 indicates that a specific Business Partner (BP) does not have an active mobile number associated with their record. This error typically arises in scenarios where mobile communication is required, such as sending SMS notifications or alerts.
  Cause:
  
  Missing Mobile Number: The Business Partner record does not have a mobile number entered.
  Inactive Mobile Number: The mobile number may be present but marked as inactive or invalid.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Configuration Issues: The system may not be configured correctly to recognize or validate mobile numbers.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the Business Partner transaction (e.g., BP) in SAP.
  Search for the specific Business Partner using the ID provided in the error message.
  Verify if a mobile number is entered in the relevant fields (usually under the "Address" or "Contact" information).
  
  
  
  Update Mobile Number:
  
  If the mobile number is missing, enter a valid mobile number.
  If the mobile number is present but inactive, update it to ensure it is marked as active.
  
  
  
  Validate Mobile Number Format:
  
  Ensure that the mobile number is in the correct format as required by your organization’s standards or SAP configuration.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to Business Partner data and mobile communication in your SAP system.
  Ensure that the necessary settings for mobile number validation are correctly configured.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that the Business Partner data is synchronized across all systems.
  Check for any data transfer issues that may have led to the mobile number not being updated.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing Business Partner data and mobile communication settings.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and view Business Partner details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit Business Partner data.
  Testing: After making changes, test the functionality again to ensure that the error is resolved.
  
  By following these steps, you should be able to resolve the ISU_GS_IN_SMS020 error and ensure that the Business Partner has an active mobile number for communication purposes.