How To Fix ISU_GS_IN_SMS013 - For invoice &1, SMS cannot be sent.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_GS_IN_SMS - Message class for IS-U: India localization for SMS Services

• Message number: 013

• Message text: For invoice &1, SMS cannot be sent.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_GS_IN_SMS013 - For invoice &1, SMS cannot be sent. ?

  The SAP error message ISU_GS_IN_SMS013 indicates that there is an issue with sending an SMS notification related to an invoice. This error typically arises in the context of SAP IS-U (Industry Solution for Utilities) when the system attempts to send an SMS but encounters a problem.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Issues: The SMS communication settings may not be properly configured in the SAP system. This includes settings related to the SMS service provider or communication method.
  
  
  Missing or Incorrect Data: The invoice may not have the necessary data for sending an SMS, such as a valid phone number or the required message content.
  
  
  Service Provider Issues: There may be issues with the SMS service provider, such as downtime or connectivity problems.
  
  
  Authorization Issues: The user or system may not have the necessary authorizations to send SMS messages.
  
  
  Technical Errors: There could be technical issues within the SAP system or the middleware used for sending SMS.
  
  
  Solution:
  To resolve the ISU_GS_IN_SMS013 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the SMS configuration settings in the SAP system. Ensure that the SMS gateway or service provider is correctly set up.
  Check transaction codes like SPRO for configuration settings related to SMS communication.
  
  
  
  Validate Data:
  
  Ensure that the invoice has all the required information, including a valid recipient phone number.
  Check if the message template used for the SMS is correctly defined and contains no errors.
  
  
  
  Test SMS Functionality:
  
  Perform a test to send an SMS manually to see if the issue is with the specific invoice or a broader problem with the SMS functionality.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  
  Contact Service Provider:
  
  If the configuration appears correct, contact the SMS service provider to check for any issues on their end.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send SMS messages.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SLG1 (for logs), and SE80 (for development).
  Documentation: Review SAP documentation related to IS-U and SMS integration for more detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the ISU_GS_IN_SMS013 error.