How To Fix ISU_C4C_UTILITIES054 - An error occurred while initiating the reconnection request

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 054

• Message text: An error occurred while initiating the reconnection request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES054 - An error occurred while initiating the reconnection request ?

  The SAP error message ISU_C4C_UTILITIES054 indicates that there was an issue while trying to initiate a reconnection request in the SAP system, particularly in the context of SAP IS-U (Utilities) and its integration with SAP Cloud for Customer (C4C).
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the C4C system, which can prevent the reconnection request from being processed.
  Configuration Errors: Incorrect configuration settings in the integration between IS-U and C4C can lead to this error. This includes settings related to middleware, communication channels, or service endpoints.
  Authorization Issues: The user or service account attempting to initiate the reconnection may not have the necessary permissions or roles assigned.
  System Performance: If the system is under heavy load or experiencing performance issues, it may not be able to process the reconnection request in a timely manner.
  Data Consistency Issues: There may be inconsistencies or errors in the data being processed, which can lead to failures in initiating the reconnection.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP IS-U system and the C4C system. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration Settings: Verify the configuration settings for the integration. Check the middleware (like SAP PI/PO) settings, communication channels, and ensure that the endpoints are correctly configured.
  Check User Authorizations: Ensure that the user or service account has the necessary authorizations to perform the reconnection request. You may need to consult with your SAP security team to verify roles and permissions.
  Monitor System Performance: Check the performance of the SAP system. If the system is slow or unresponsive, consider optimizing performance or checking for any background jobs that may be consuming resources.
  Data Validation: Review the data being processed for any inconsistencies or errors. Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search the SAP Support Portal for notes related to ISU and C4C integration.
  Logs and Traces: Review application logs and traces in both the IS-U and C4C systems to gather more information about the error. This can provide insights into what went wrong during the reconnection attempt.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they may have found.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.