How To Fix ISU_C4C_UTILITIES053 - Reconnection is already initiated

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 053

• Message text: Reconnection is already initiated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES053 - Reconnection is already initiated ?

  The SAP error message ISU_C4C_UTILITIES053: Reconnection is already initiated typically occurs in the context of SAP IS-U (Utilities) and its integration with other systems, such as SAP Cloud for Customer (C4C). This error indicates that a reconnection process has already been initiated, and a new request for reconnection cannot be processed until the current one is completed.
  Causes:
  
  Concurrent Requests: The error may arise if multiple reconnection requests are sent simultaneously, leading to a conflict.
  Timeouts: If a previous reconnection attempt is taking too long or has not completed, the system may prevent new requests.
  System Configuration: Misconfiguration in the integration settings between IS-U and C4C can lead to this error.
  Network Issues: Temporary network issues can cause delays in processing requests, leading to this error.
  
  Solutions:
  
  Wait and Retry: If the error is due to a concurrent request, wait for a few moments and then try the reconnection again.
  Check for Active Processes: Use transaction codes like SM37 to check for any active background jobs or processes related to reconnection. If a job is stuck, it may need to be terminated or monitored.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what might be causing the issue.
  Configuration Review: Ensure that the integration settings between IS-U and C4C are correctly configured. This may involve checking middleware settings if applicable.
  System Restart: In some cases, restarting the relevant services or the entire system may resolve the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Documentation: Refer to SAP's official documentation for IS-U and C4C for specific integration guidelines and troubleshooting steps.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches/updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the ISU_C4C_UTILITIES053 error effectively.