How To Fix ISU_C4C_UTILITIES020 - Select items with total amount larger than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 020

• Message text: Select items with total amount larger than zero

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES020 - Select items with total amount larger than zero ?

  The SAP error message ISU_C4C_UTILITIES020 typically occurs in the context of SAP IS-U (Utilities) when you are trying to process a transaction that requires a selection of items, but the total amount of the selected items is zero or negative. This error is often encountered in billing, invoicing, or payment processing scenarios.
  Cause:
  The error is triggered when:
  
  You attempt to process a transaction (like billing or invoicing) without selecting any items that have a positive total amount.
  All selected items have a total amount of zero or are not valid for processing.
  There may be issues with the data integrity, such as missing or incorrect entries in the billing documents or contracts.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Selected Items: Ensure that the items you are trying to process have a total amount greater than zero. Review the selection criteria and make sure that valid items are included.
  
  
  Review Billing Documents: If you are working with billing documents, check if the documents have been correctly created and that they contain valid line items with amounts.
  
  
  Data Integrity: Verify the data integrity of the relevant contracts, billing items, or invoices. Ensure that there are no missing or incorrect entries.
  
  
  Adjust Selection Criteria: If applicable, adjust the selection criteria to include only those items that have a positive amount.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction you are trying to perform.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more detailed assistance based on your specific configuration and data.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP IS-U that may be related to billing and invoicing.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.