How To Fix ISU_C4C_UTILITIES021 - Promise to Pay &1 is active again

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 021

• Message text: Promise to Pay &1 is active again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES021 - Promise to Pay &1 is active again ?

  The SAP error message ISU_C4C_UTILITIES021, which states "Promise to Pay &1 is active again," typically occurs in the context of the SAP IS-U (Utilities) module when dealing with customer payment arrangements or promises to pay. This message indicates that a promise to pay that was previously set up for a customer is still active, which may not align with the current business process or transaction you are trying to execute.
  Cause:
  
  Active Promise to Pay: The primary cause of this error is that there is an existing promise to pay for the customer that has not been fulfilled or has not reached its due date.
  System Configuration: There may be specific configurations in the system that enforce rules around how promises to pay are handled, which could lead to this message being triggered.
  Data Inconsistencies: There could be inconsistencies in the data related to the customer account, such as overlapping payment arrangements or incorrect status flags.
  
  Solution:
  
  Review Active Promises: Check the customer account for any active promises to pay. You can do this by navigating to the relevant transaction in SAP IS-U and reviewing the payment arrangements.
  Fulfill or Cancel the Promise: If the promise to pay is still valid, ensure that the customer fulfills it. If it is no longer applicable, consider canceling or modifying the promise to pay.
  Check Configuration: Review the configuration settings related to payment arrangements in your SAP system. Ensure that they align with your business processes and that there are no conflicting rules.
  Consult Documentation: Refer to SAP documentation or notes related to the IS-U module for any specific guidelines or updates regarding promises to pay.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance. They may be able to provide insights based on system logs or specific configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U, such as FPL9 (for payment plans) or FPL1 (for creating payment plans), to manage promises to pay.
  User Exits and BAdIs: Check if there are any user exits or BAdIs (Business Add-Ins) that might be affecting the behavior of promises to pay in your system.
  SAP Notes: Look for SAP Notes that might address this specific error message or provide patches that could resolve underlying issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.