How To Fix ISU_C4C_UTILITIES021 - Promise to Pay &1 is active again

ISU_C4C_UTILITIES021 - Overview

• Message type: E = Error

• Message class: ISU_C4C_UTILITIES - Utilities Industry : Utilities message

• Message number: 021

• Message text: Promise to Pay &1 is active again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_C4C_UTILITIES021 - Promise to Pay &1 is active again ?

  The SAP error message ISU_C4C_UTILITIES021, which states "Promise to Pay &1 is active again," typically occurs in the context of the SAP IS-U (Utilities) module when dealing with customer payment arrangements or promises to pay. This message indicates that a promise to pay that was previously set up for a customer is still active, which may not align with the current business process or transaction you are trying to execute.
  
  Cause:
  
  Active Promise to Pay: The primary cause of this error is that there is an existing promise to pay for the customer that has not been fulfilled or has not reached its due date.
  System Configuration: There may be specific configurations in the system that enforce rules around how promises to pay are handled, which could lead to this message being triggered.
  Data Inconsistencies: There could be inconsistencies in the data related to the customer account, such as overlapping payment arrangements or incorrect