How To Fix ISSR_TP608 - Error during determination of SR product category

SAP Error Message - Details

• Message type: E = Error

• Message class: ISSR_TP - Message Class for Statutory Reporting

• Message number: 608

• Message text: Error during determination of SR product category

What causes this issue?

Product category &V1& is not assigned an SR product category in
Customizing table &V2&.

System Response

The system does not migrate the data record from area &V3& with asset
number &V4&.

How to fix this error?

Assign product category &V1& an SR product type in Customizing table
&V2& in Customizing activity <DS:SIMG.ISSR_MAIN3>Define and Assign SR
Product Type and SR Product Category</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISSR_TP608 - Error during determination of SR product category ?

  The SAP error message ISSR_TP608 indicates that there was an issue during the determination of the Service Request (SR) product category. This error typically occurs in the context of SAP's Service and Repair (SR) module, particularly when the system is trying to categorize a product for service processing.
  Causes:
  
  Missing Configuration: The product category may not be properly configured in the system. This could be due to missing entries in the relevant customizing tables.
  Incorrect Master Data: The master data for the product or service might be incomplete or incorrect, leading to the inability to determine the category.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for product category determination.
  System Bugs: There could be a bug or issue in the specific version of SAP you are using that affects the determination process.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for the Service Request product categories in the SAP system.
  Ensure that all necessary entries are made in the relevant tables (e.g., TISSR_PROD_CAT).
  Verify that the product categories are correctly assigned to the products.
  
  
  
  Review Master Data:
  
  Check the master data for the product in question. Ensure that all required fields are filled out correctly.
  Validate that the product is assigned to the correct product hierarchy.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the product category determination process.
  Review the user roles and profiles to confirm that they include the necessary permissions.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the determination process is failing.
  Look for any specific conditions or logic that might be causing the error.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, and SE80 for development objects.
  Documentation: Review the SAP Help Portal for documentation related to Service Request processing and product category determination.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the ISSR_TP608 error in your SAP system.