How To Fix ISLM_API370 - Failed to generate access protection. Please open an incident.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISLM_API - API Messages

• Message number: 370

• Message text: Failed to generate access protection. Please open an incident.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISLM_API370 - Failed to generate access protection. Please open an incident. ?

  The SAP error message ISLM_API370, which states "Failed to generate access protection. Please open an incident," typically relates to issues with the SAP License Management system. This error can occur due to various reasons, including problems with the license key, issues with the SAP system configuration, or problems with the underlying infrastructure.
  Possible Causes:
  
  License Key Issues: The license key may be invalid, expired, or not properly configured in the system.
  Configuration Problems: There may be misconfigurations in the SAP system that prevent the license management from functioning correctly.
  System Updates: Recent updates or changes to the SAP system might have introduced bugs or compatibility issues.
  Database Issues: Problems with the database that the SAP system is using can also lead to this error.
  User Authorizations: Insufficient user authorizations to access the license management functions.
  
  Solutions:
  
  Check License Key: Verify that the license key is valid and has not expired. You can do this by checking the license information in the SAP system.
  Reconfigure License Management: If there are configuration issues, you may need to reconfigure the license management settings in the SAP system.
  System Logs: Check the system logs (transaction codes like SM21 or ST22) for any additional error messages that might provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  User Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access the license management functions.
  Contact SAP Support: If the issue persists after trying the above solutions, it is advisable to open an incident with SAP Support. Provide them with detailed information about the error, including any logs or screenshots that can help them diagnose the problem.
  
  Related Information:
  
  SAP Support Portal: Access the SAP Support Portal to search for relevant notes and documentation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation related to license management for any specific guidelines or troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the ISLM_API370 error and take appropriate action to resolve it.