How To Fix ISLM_API368 - Invalid External ID.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISLM_API - API Messages

• Message number: 368

• Message text: Invalid External ID.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISLM_API368 - Invalid External ID. ?

  The SAP error message ISLM_API368 "Invalid External ID" typically occurs in the context of the SAP License Management system, particularly when dealing with external IDs that are not recognized or are incorrectly formatted. This error can arise in various scenarios, such as when trying to register a new system, update system information, or during license key generation.
  Causes:
  
  Incorrect External ID: The external ID being used may not match any existing records in the SAP system.
  Format Issues: The external ID may not conform to the expected format (e.g., incorrect length, invalid characters).
  System Configuration: There may be issues with the configuration of the SAP system or the License Management settings.
  Data Synchronization Issues: If the external ID is supposed to be synchronized with another system, there may be a delay or failure in that synchronization process.
  
  Solutions:
  
  Verify External ID: Check the external ID you are using for any typographical errors or formatting issues. Ensure it matches the expected format and length.
  Check System Configuration: Review the configuration settings in the SAP system to ensure that the external ID is correctly set up and recognized.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the expected format and usage of external IDs.
  Update or Register: If you are trying to register a new system, ensure that you are using the correct external ID provided by SAP or your system administrator.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and logs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  License Management Documentation: Review the official SAP License Management documentation for best practices and troubleshooting steps related to external IDs.
  
  By following these steps, you should be able to identify the cause of the ISLM_API368 error and implement a suitable solution.