How To Fix ISJP801 - Printing not possible, recipient & is locked by &. Unlock and try again.

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 801

• Message text: Printing not possible, recipient & is locked by &. Unlock and try again.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP801 - Printing not possible, recipient & is locked by &. Unlock and try again. ?

  The SAP error message ISJP801 indicates that a printing job cannot be processed because the recipient (usually a user or a printer) is locked by another process or user. This can happen in various scenarios, such as when a user is currently using the printer or when there are issues with the printer configuration.
  Cause:
  
  Locked Recipient: The recipient (user or printer) is currently locked, which prevents new print jobs from being processed.
  User Session: Another user may have an active session that is using the same printer or output device.
  Configuration Issues: There may be configuration issues with the printer or the output device in SAP.
  Print Spooler Issues: The print spooler may be experiencing issues, causing it to lock the printer.
  
  Solution:
  
  
  Unlock the Recipient:
  
  Identify the user or process that is locking the recipient. You can do this by checking the spool requests in transaction SP01 or SP02.
  If you have the necessary permissions, you can unlock the recipient by terminating the session or process that is holding the lock.
  
  
  
  Check Printer Status:
  
  Go to transaction SPAD (Spool Administration) and check the status of the printer. Ensure that it is configured correctly and is not in an error state.
  If the printer is offline or has an error, resolve those issues first.
  
  
  
  Restart Print Spooler:
  
  If the issue persists, consider restarting the print spooler service on the server where SAP is hosted. This can help clear any locks or issues with the spooler.
  
  
  
  Reconfigure Printer:
  
  If the printer is frequently locked, consider reconfiguring it in SAP. Ensure that the device type and other settings are correct.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP Basis team or technical support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SP01: To view spool requests.
  SP02: To view and manage user spool requests.
  SPAD: To manage printers and output devices.
  
  
  
  User Permissions: Ensure that you have the necessary permissions to unlock users or terminate sessions.
  
  
  Documentation: Refer to SAP Help documentation for more details on managing print jobs and troubleshooting printing issues.
  
  
  By following these steps, you should be able to resolve the ISJP801 error and successfully process your print jobs.