How To Fix ISJP620 - Creation of &1 &2 not possible. Customer &3 is not defined as "Recipient"

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 620

• Message text: Creation of &1 &2 not possible. Customer &3 is not defined as "Recipient"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP620 - Creation of &1 &2 not possible. Customer &3 is not defined as "Recipient" ?

  The SAP error message ISJP620 indicates that there is an issue with the creation of a specific document (like a sales order, delivery, etc.) because the customer specified is not defined as a "Recipient" in the system. This typically occurs in scenarios where the system expects a customer to be set up in a certain way to receive documents or transactions.
  Cause:
  
  Customer Master Data: The customer (identified by &3 in the error message) is not set up correctly in the customer master data. Specifically, the customer may not have the necessary settings to be recognized as a recipient for the type of document you are trying to create.
  Recipient Configuration: The configuration for the customer may not include the necessary recipient roles or settings that allow them to receive the document type you are attempting to create.
  Document Type Restrictions: Certain document types may have specific requirements for customer roles, and the customer in question does not meet those requirements.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the customer is correctly set up and that the necessary fields are filled out, especially those related to the recipient role.
  
  
  
  Define Customer as Recipient:
  
  If the customer is not defined as a recipient, you may need to update the customer master data to include the necessary recipient roles. This can typically be done in the sales area data section of the customer master.
  Ensure that the customer has the correct sales area assigned and that the relevant settings for the document type are enabled.
  
  
  
  Consult Configuration:
  
  If you have access to configuration settings, check the relevant configuration for the document type you are trying to create. Ensure that the customer is included in the recipient list or that the criteria for being a recipient are met.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like XD03, VD03, and VK03 for viewing customer data.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer master data and document creation processes to understand the requirements better.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.