How To Fix ISJP118 - Confirmation of incoming payment has to be created manually

SAP Error Message - Details

• Message type: E = Error

• Message class: ISJP - Message class for invoice summary

• Message number: 118

• Message text: Confirmation of incoming payment has to be created manually

What causes this issue?

The change of the invoice summary hierarchy is possible.
Invoices with open line items still exist. As the role assignment has
changed, the confirmation of the incoming payment has to be done
manually.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISJP118 - Confirmation of incoming payment has to be created manually ?

  The SAP error message ISJP118, which states "Confirmation of incoming payment has to be created manually," typically occurs in the context of the SAP IS-J (Industry Solution for Utilities) module. This message indicates that the system is unable to automatically process the confirmation of an incoming payment for a customer account, and manual intervention is required.
  Causes:
  
  Configuration Issues: The system may not be configured to automatically handle incoming payments for certain scenarios or customer accounts.
  Payment Method: The payment method used may not support automatic processing, requiring manual confirmation.
  Document Status: The status of the payment document may not allow for automatic confirmation (e.g., if it is incomplete or has errors).
  Missing Data: Required data for processing the payment may be missing or incorrect, preventing automatic confirmation.
  Custom Logic: Custom enhancements or user exits may be interfering with the standard process, leading to the need for manual confirmation.
  
  Solutions:
  
  Manual Confirmation: As the error message suggests, you can manually confirm the incoming payment. This typically involves navigating to the relevant transaction in SAP and entering the necessary details to confirm the payment.
  Check Configuration: Review the configuration settings for incoming payments in the SAP system. Ensure that the payment methods and document types are set up correctly to allow for automatic processing.
  Review Payment Method: Verify that the payment method used is configured to allow automatic confirmation. If not, consider changing the payment method or adjusting its settings.
  Data Validation: Check the payment document for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling incoming payments in your version of SAP IS-J.
  Debugging: If you suspect custom logic is causing the issue, work with your SAP technical team to debug the relevant code or enhancements that may be affecting the payment confirmation process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer) for manual processing.
  SAP Notes: Check for any SAP Notes related to IS-J and incoming payments that may provide additional insights or solutions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP IS-J for further assistance.