How To Fix /ISDFPS/PM_MBOOK069 - PDF file was deleted on application server

SAP Error Message - Details

• Message type: E = Error

• Message class: /ISDFPS/PM_MBOOK -

• Message number: 069

• Message text: PDF file was deleted on application server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ISDFPS/PM_MBOOK069 - PDF file was deleted on application server ?

  The SAP error message /ISDFPS/PM_MBOOK069 indicates that a PDF file related to a specific process or document has been deleted from the application server. This can occur for various reasons, such as manual deletion, system cleanup processes, or issues with file retention policies.
  Cause:
  
  Manual Deletion: The file may have been manually deleted by a user or administrator.
  System Cleanup: Automated processes or scripts that are set up to clean up old or temporary files may have removed the PDF.
  Retention Policies: The system may have retention policies that automatically delete files after a certain period.
  File Transfer Issues: If the file was supposed to be transferred to another location and the transfer failed, it might have been deleted from the source.
  Storage Limitations: If the application server is running low on storage, older files may be deleted to free up space.
  
  Solution:
  
  Check File Existence: Verify if the PDF file exists in the expected directory on the application server. If it has been moved or renamed, locate it.
  Restore from Backup: If the file is critical and has been deleted, check if there is a backup available from which the file can be restored.
  Review Logs: Check system logs to identify when and why the file was deleted. This can provide insights into whether it was a manual action or an automated process.
  Adjust Retention Policies: If retention policies are causing files to be deleted prematurely, consider adjusting these settings to retain files for a longer period.
  Implement Monitoring: Set up monitoring for critical files to alert administrators if they are deleted or moved unexpectedly.
  User Training: Ensure that users are trained on the importance of certain files and the implications of deleting them.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for the specific module or process that is generating this error to understand the context better.
  Support: If the issue persists and is critical to business operations, consider reaching out to SAP support for assistance.
  
  Preventive Measures:
  
  Regularly back up important files and documents.
  Implement strict access controls to prevent unauthorized deletions.
  Schedule regular audits of the application server to ensure that critical files are not being deleted inadvertently.
  
  By following these steps, you can address the error message and prevent similar issues in the future.