How To Fix IRM_CUST_CSS017 - Enter a valid policy category or choose from the list

SAP Error Message - Details

• Message type: E = Error

• Message class: IRM_CUST_CSS - Message class for IRM_CUST_CSS

• Message number: 017

• Message text: Enter a valid policy category or choose from the list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IRM_CUST_CSS017 - Enter a valid policy category or choose from the list ?

  The SAP error message IRM_CUST_CSS017 typically indicates that the system is expecting a valid policy category to be entered, but the input provided does not match any of the predefined categories in the system. This error often occurs in the context of SAP Information Lifecycle Management (ILM) or similar modules where policy categories are used to manage data retention and archiving.
  Cause:
  
  Invalid Input: The user may have entered a policy category that does not exist in the system.
  Missing Configuration: The policy categories may not have been properly configured or defined in the system.
  Authorization Issues: The user may not have the necessary permissions to view or select the available policy categories.
  Data Consistency Issues: There may be inconsistencies in the data or configuration that prevent the system from recognizing valid categories.
  
  Solution:
  
  Check Input: Ensure that the policy category entered is correct. It should match exactly with the predefined categories in the system.
  Select from List: Instead of manually entering a policy category, use the dropdown list or selection option provided in the interface to choose a valid category.
  Configuration Review: If you have access, check the configuration settings for policy categories in the relevant SAP module. Ensure that the categories are defined and active.
  Authorization Check: Verify that the user has the necessary authorizations to access and select policy categories. If not, contact your SAP security administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to properly configure and use policy categories.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or training materials related to the specific SAP module you are working with for more context on policy categories.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message IRM_CUST_CSS017 and successfully enter a valid policy category in your SAP system.