How To Fix IP721 - Caution: Maintenance calls will be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 721

• Message text: Caution: Maintenance calls will be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IP721 - Caution: Maintenance calls will be deleted ?

  The SAP error message IP721, which states "Caution: Maintenance calls will be deleted," typically occurs in the context of the SAP Plant Maintenance (PM) module. This message indicates that there are maintenance calls (work orders or notifications) that are set to be deleted, which can have implications for your maintenance planning and execution.
  Cause:
  The error message IP721 can be triggered by several factors, including:
  
  Deletion of Maintenance Calls: The system is configured to delete certain maintenance calls based on specific criteria, such as age, status, or completion.
  System Configuration: The settings in the maintenance planning or work order management may be set to automatically delete old or completed maintenance calls.
  User Action: A user may have initiated a process that leads to the deletion of maintenance calls, such as a mass deletion or archiving process.
  
  Solution:
  To address the IP721 error message, consider the following steps:
  
  
  Review Deletion Criteria: Check the criteria set for the deletion of maintenance calls. This can usually be found in the configuration settings of the PM module. Ensure that the criteria align with your business processes and that important maintenance calls are not being deleted inadvertently.
  
  
  Check Work Order Status: Review the status of the maintenance calls that are flagged for deletion. If they are still relevant, you may need to change their status or take action to prevent their deletion.
  
  
  Consult with SAP Support: If the issue persists or if you are unsure about the configuration settings, it may be beneficial to consult with SAP support or your internal SAP team for further assistance.
  
  
  Backup Important Data: Before any deletion process, ensure that you have backed up important maintenance calls or notifications that you do not want to lose.
  
  
  Training and Awareness: Ensure that users who have access to delete maintenance calls are trained on the implications of such actions and understand the importance of maintaining certain records.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on how to manage maintenance calls effectively.
  Documentation: Review the SAP documentation related to the Plant Maintenance module for best practices on managing maintenance calls and work orders.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., IW31 for creating work orders, IW32 for changing work orders) to manage maintenance calls effectively.
  
  By following these steps, you should be able to address the IP721 error message and manage your maintenance calls more effectively within SAP.