How To Fix IP723 - No call for maintenance item & occurs despite due date

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 723

• Message text: No call for maintenance item & occurs despite due date

What causes this issue?

The system tries to generate a maintenance call object (for example, a
<DS:GLOS.maintenance_order>maintenance order</> for your main object
(for example, <DS:GLOS.functional_location>functional location</>,
<DS:GLOS.equipment>equipment</>). The status of the object does not
allow this.

System Response

The system does not generate a maintenance call object for this
<DS:GLOS.maintenance_item>maintenance item</>.
The <DS:GLOS.maintenance_call>maintenance call</> receives the status
'released', because it must be guaranteed that other maintenance items
also due on this <DS:GLOS.maintenance_call_date>maintenance call date
</> are released.

How to fix this error?

If you also want to generate orders for objects currently blocked, then
you can subsequently only do with a manual call. To do this, you must
first assign a status to the object that authorizes the generation of a
maintenance call object.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IP723 - No call for maintenance item & occurs despite due date ?

  The SAP error message IP723 ("No call for maintenance item") typically occurs in the context of maintenance planning and scheduling within the SAP PM (Plant Maintenance) module. This error indicates that the system could not find a maintenance call for a maintenance item, even though the due date for the maintenance task has arrived.
  Causes of Error IP723
  
  
  No Maintenance Call Created: The most common reason for this error is that a maintenance call has not been created for the maintenance item, even though it is due.
  
  
  Incorrect Planning Data: The planning data for the maintenance item may be incorrect or incomplete, leading to the system not recognizing the need for a maintenance call.
  
  
  Scheduling Issues: There may be issues with the scheduling parameters or settings that prevent the system from generating the maintenance call.
  
  
  Status of Maintenance Item: The maintenance item may be in a status that does not allow for the creation of a maintenance call (e.g., it may be set to "completed" or "not relevant").
  
  
  Authorization Issues: Sometimes, authorization settings may prevent the system from accessing the necessary data to create a maintenance call.
  
  
  Solutions to Error IP723
  
  
  Check Maintenance Item Configuration: Verify that the maintenance item is correctly configured and that all necessary planning data is complete. Ensure that the maintenance strategy is set up correctly.
  
  
  Create Maintenance Call Manually: If the system did not automatically create a maintenance call, you may need to create it manually. This can be done through the transaction codes related to maintenance planning (e.g., IP10, IP11).
  
  
  Review Scheduling Parameters: Check the scheduling parameters and settings in the maintenance planning configuration to ensure they are set correctly.
  
  
  Check Status of Maintenance Item: Ensure that the maintenance item is in an appropriate status that allows for the creation of maintenance calls. If it is not, you may need to change its status.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to create maintenance calls and access the relevant data.
  
  
  Run Reports: Use relevant reports (e.g., IP24) to check for any outstanding maintenance calls and to analyze the maintenance planning data.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IP01 (Create Maintenance Plan), IP02 (Change Maintenance Plan), IP03 (Display Maintenance Plan), and IP10 (Schedule Maintenance Plan).
  
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or updates that address the issue.
  
  
  Documentation: Review SAP documentation and help resources for more detailed information on maintenance planning and scheduling.
  
  
  Consult with SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system bug or requires deeper technical investigation.
  
  
  By following these steps, you should be able to identify the cause of the IP723 error and implement a solution to resolve it.