How To Fix IP609 - Fixed calls no longer convertible in normal calls on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: IP - Messages for preventive maintenance

• Message number: 609

• Message text: Fixed calls no longer convertible in normal calls on hold

What causes this issue?

You have tried to change a fixed <DS:GLOS.maintenance_call>maintenance
call</> into a waiting maintenance call.

System Response

The reconversion of a fixed, manually specified date into a waiting
date determined by scheduling is not possible.

How to fix this error?

If the date was fixed by simulation, you can recreate the initial
status before simulation using the function <LS>Reset</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IP609 - Fixed calls no longer convertible in normal calls on hold ?

  The SAP error message IP609 ("Fixed calls no longer convertible in normal calls on hold") typically occurs in the context of maintenance planning and scheduling within the SAP system, particularly when dealing with maintenance orders and call management.
  Cause:
  This error message indicates that there are fixed maintenance calls (or orders) that are currently on hold and cannot be converted into normal calls. The reasons for this could include:
  
  Status of the Call: The fixed call is in a status that does not allow conversion (e.g., "On Hold").
  Dependencies: There may be dependencies or prerequisites that need to be fulfilled before the conversion can take place.
  Configuration Issues: There might be configuration settings in the system that prevent the conversion of fixed calls to normal calls.
  User Authorizations: The user may not have the necessary authorizations to perform the conversion.
  
  Solution:
  To resolve the IP609 error, you can take the following steps:
  
  
  Check Call Status: Verify the status of the fixed call. If it is on hold, you may need to change its status to allow for conversion. This can typically be done by removing the hold status or changing the order type if applicable.
  
  
  Review Dependencies: Ensure that all prerequisites for the conversion are met. This may involve checking related orders, tasks, or any other dependencies that could be affecting the conversion process.
  
  
  Configuration Review: Consult with your SAP configuration team to ensure that the settings related to maintenance calls and their conversion are correctly configured. This may involve checking the configuration in the Customizing settings for Plant Maintenance (PM).
  
  
  User Authorizations: Ensure that the user attempting the conversion has the necessary authorizations. If not, you may need to request additional permissions from your SAP security team.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional insights based on the specific version of SAP you are using.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to manage maintenance orders effectively.
  SAP Notes: Search for SAP Notes related to error IP609 in the SAP Support Portal for any known issues or fixes.
  Training: Consider training sessions or workshops on SAP Plant Maintenance to better understand the processes and configurations involved.
  
  By following these steps, you should be able to diagnose and resolve the IP609 error effectively.